A+ Troubleshoot Windows.

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In this session, you will learn to:
Objectives
Identify Windows operating system utilities to use in
maintenance and troubleshooting.
Perform backups.
Troubleshoot Windows.
Recover a damaged installation of Windows.
Ver. 1.0 Session 9 Slide 1 of 35
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For learning operating system utilities, you need to
Operating System Utilities
understand the following:
File management tools
Disk management tools
Ver. 1.0 Session 9 Slide 2 of 35
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File File management tools are:
Management Tools
Windows Explorer
Command-line tools
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Disk management tools are:
Disk Management Tools
Disk management
Chkdsk
Format
Diskpart
Defrag
Ver. 1.0 Session 9 Slide 4 of 35
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System management tools are:
System Management Tools
Device Manager
Task Manager
System Configuration Utility
System Information Utility
Event Viewer
Registry Editor
Computer Management
Ver. 1.0 Session 9 Slide 5 of 35
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Maintain For maintaining Microsoft Windows, you need to understand
Microsoft Windows
the following:
Backup and restore
The Windows backup utility
System state data
Ver. 1.0 Session 9 Slide 6 of 35
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The backup is a system maintenance task that helps store
Backup and Restore
copies of data on another data storage medium.
Copies of Data
Data Backup Process
Primary Storage Medium Secondary Storage Medium
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Backup and Restore (Contd..)
The restore is a system recovery task that helps access the
backed-up data.
Copies of Data
Data Backup Process
Primary Storage Medium Secondary Storage Medium
Ver. 1.0 Session 9 Slide 8 of 35
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The backup utility helps back up and restore files on local
The Windows Backup Utility
and remote Windows systems.
The Backup types are:
Copy
Daily
Differential
Incremental
Normal
The built-in Windows
The built-in Windows Backup utilities are:
Windows File Protection (WFP)
System File Checker
Ver. 1.0 Session 9 Slide 9 of 35
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The Windows Backup Utility (Contd..)
Back up or restore
Local or remote backups
Ver. 1.0 Session 9 Slide 10 of 35
Backup set Select backup media
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The system state is a subset of system components.
System State Data
The system state data is:
Backed up as a unit
The system state data consists of:
Boot files
System files protected by WFP
The Registry
COM+ object registrations
Ver. 1.0 Session 9 Slide 11 of 35
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Activity 9-3
Activity on Backing Up
System State Data
Ver. 1.0 Session 9 Slide 12 of 35
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Before troubleshooting Microsoft Windows, you need to
Troubleshoot Microsoft Windows
understand the following:
System stop errors
System lockup errors
Input/Output device issues
Application errors
Boot errors
Error and warning messages in Event Viewer
Registry error messages
Remote diagnostic and troubleshooting tools
Ver. 1.0 Session 9 Slide 13 of 35
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The system stop errors are errors:
System Stop Errors
Severe enough to stop all processes
Shut the system down without warning
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System Stop Errors (Contd..)
System shut down
Summary statement
Memory data
Blue background
Ver. 1.0 Session 9 Slide 15 of 35
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A lockup error is an error condition in which:.
System Lockup Errors
The system or an application stops responding user input.
Non-responsive state
Application title
Freezes, goes blank
Ver. 1.0 Session 9 Slide 16 of 35
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The input/output devices issues are:
Input/Output Device Issues
Missing or loose connections
Blocked wireless signals
Missing or incorrect driver
Misconfigured display settings
Ver. 1.0 Session 9 Slide 17 of 35
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Common application errors are:
Application Errors
Application won’t install
Application won’t start or load
Application not found
General Protection Fault
Illegal operation
Invalid working directory
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Common boot errors are:
Boot Errors
POST errors
Invalid boot disk
Inaccessible boot device
Missing NTLDR
Other missing startup files
Device or service failed during startup
Device or program in registry not found
Ver. 1.0 Session 9 Slide 19 of 35
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Warning Messages in Event In Event Viewer, the structure of event log entries are:
Error and Viewer
Type
Source
Category
Event
User
Computer
Ver. 1.0 Session 9 Slide 20 of 35
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Error and Warning Messages in Event Viewer (Contd..)
Sources of messages
System log
Warning
Ver. 1.0 Session 9 Slide 21 of 35
Error
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Common registry error messages are:
Registry Error Messages
Stop errors or other errors
Registry access, value entries, or files
Maintain registry backups
Find errors in KnowledgeBase
Ver. 1.0 Session 9 Slide 22 of 35
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Tools for remote diagnostic and troubleshooting are:
Remote Diagnostic and Troubleshooting Tools
Remote Desktop
Remote Assistance
Ver. 1.0 Session 9 Slide 23 of 35
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For recovering Microsoft Windows, you need to understand
f ll i
Recover Microsoft Windows
following:
System restore
Safe mode
Last Known good
Recovery console
Windows boot disk
Automated System Recovery (ASR)
Repair installations
Windows system issues
Ver. 1.0 Session 9 Slide 24 of 35
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The system restore utility monitors the system to make
h it
System Restore
changes into:
Core system files
Drivers
Registries
Type of restore points are:
Initial system checkpoints
System checkpoints
Program name installation
Auto update
Manually created
Restore operation
Unsigned device driver
Ver. 1.0 Session 9 Slide 25 of 35
Backup utility recovery
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System Restore (Contd..)
Restore system to earlier state
Automatic restore points
Manual restore points
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Safe Mode
The safe mode:
Is a Windows system startup method
loads only a minimal set of drivers and services
Omits non-critical items from boot sequence
The safe mode boot options are:
Safe mode
Safe mode with networking
Safe mode with command prompt
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Last Known Good
Last Known Good is an advanced boot option.
Last Known Good
Control Set
Last Known Good
Control Set
Ver. 1.0 Session 9 Slide 28 of 35
1 Successful logon 2 System fails 3 Reboot to Last Known Good
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Recovery Console
The recovery console:
Is a minimal, administrative version of Windows
Helps manage files and disks
Helps correct boot problems
Helps enable and disable services
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Windows Boot Disk
A windows boot disk:
Starts system if key files are missing or damaged
Not a complete OS
The Windows boot disk includes:
Boot.ini
Ntldr
Ntdetect.com
Bootsect.dos (if present)
Ntbootdd.sys, (if present)
Ver. 1.0 Session 9 Slide 30 of 35
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Automated System Recovery (ASR)
ASR helps rebuild a failed computer system.
To perform ASR, you need:
Windows installation CD-ROM
ASR floppy disk,
ASR backup set
Ver. 1.0 Session 9 Slide 31 of 35
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Automated System Recovery (ASR) (Contd..)
Prepare for ASR
System fails
Ver. 1.0 Session 9 Slide 32 of 35
Use Setup to launch
ASR
ASR floppy disk provides
Setup Information
Setup installs OS ASR backup set restores
system configuration
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Repair Installations
For repair installation, you can use:
Emergency Repair Disk (ERD)
Recovery Partitions
ERD
Repair Information
Windows Setup
Ver. 1.0 Session 9 Slide 33 of 35
Recovery Partition
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Windows System Issues
Windows system issues are:
General issues
Memory issues
Disk issues
CPU issues
Ver. 1.0 Session 9 Slide 34 of 35
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Summary
In this session, you learned that:
Operating system provides utilities for file, disk and system
management.
For maintaining Microsoft Windows, you may use Windows
backup utilities.
There are various types of errors, such as system stop errors
and application errors.
For recovery Microsoft Windows, you may use system restore
utilities.
Ver. 1.0 Session 9 Slide 35 of 35